March update

There will be slightly longer leadtimes for deliveries due to exceptional demand for ingredients and additional documentation required for exports. Please read our statement here

Terms & Conditions

  1. You may only order goods from us online at
  2. Payment is accepted by credit/debit card, Paypal or Bank Transfer.
  3. Prices are in £Sterling and payments received in other currencies will be converted by the issuing credit/debit card company.
  4. VAT at 20% will be added to the cost of all items (where applicable), including carriage charges, for UK deliveries.
  5. EU Customers will no longer pay UK VAT effective January 1st 2021 and will pay your national VAT rate on arrival in the destination Country at prevailing rate.
  6. Orders exported out of UK will not be charged VAT.
  7. The minimum order value before Carriage and VAT during Coronavirus term will be £Sterling 100-00 excl. Delivery / VAT
  8. UK Carriage charge of £ 5-99 per individual parcel of maximum 25 kilos in weight applies to online orders only within most UK Postcodes.
  9. Should the package(s) appear damaged or opened on arrival, DO NOT SIGN FOR THEM and immediately advise us by phone / Email. 
  10. If you sign for or accept a damaged parcel, it negates any possibility to make a claim on your behalf and we can not accept any claim for damages or loss of product as a result.
  11. Should you not be entirely satisfied with your purchase, please contact us in writing within 48 hours of delivery.
  12. Claims for damaged or missing items must be made in writing within 48 hours of delivery.
  13. Customers will be responsible for the safe return of any goods.
  14. The content of this website is provided to give people the opportunity to buy products and receive information.
  15. The data given here and on our secure server is for the sole purpose of our trade with you.
  16. We will never share your details with third parties.
  17. Our products are offered for sale at the prevailing prices and subject to availability.
  18. The company reserves the right to change specifications and prices without notice.
  19. Some items supplied are for specialist use and it is assumed the user has the knowledge and skill required for usage.
  20. Soapmakers Store does not knowingly sell items that have been tested on animals.
  21. The company may in certain circumstances, decline to supply goods.
  22. Our Terms and Conditions will not affect your statutory consumer rights.
  23. Please read our Terms and Conditions and register your agreement here to complete the sale.