Soapmakers Store

Terms & Conditions

T. 01908 334108  F. 01908 566988
E. sales@soapmakers-store.com
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Soapmakers Store

Terms & Conditions

Terms and Conditions

  1. You may order goods from us on the internet, by E-mail, fax or post.
  2. Payment is accepted by credit/debit card or Paypal. We do not accept cheques or American Express at this time.
  3. Prices are in £Sterling and payments received in other currencies will be converted by the issuing credit/debit card company.
  4. VAT at 20% will be added to the cost of all vatable items, including carriage charges, bought by UK/EU customers. EU Customers with a recognised VAT registration will not pay VAT. Shipments outside of the EU and Norway will not pay VAT.
  5. The minimum order value before Carriage and VAT will be £Sterling 20-00.
  6. When ordering please state product code, size and amount required.
  7. Delivery will be made by Courier. UK Economy Carriage charge of £ 5-95 per individual parcel of maximum 25 kilos in weight applies to online orders only within most UK Postcodes. Multiple parcels will be charged in addition at the prevailing rate for your country of delivery. Please be aware of this when ordering.
  8. Should the package(s) appear damaged or opened, DO NOT SIGN FOR THEM and immediately advise us by phone / Email. If you sign for or accept a damaged parcel, it negates any possibility to claim for damage on your behalf and we can not accept any claim for damages or loss of product.
  9. Should you not be entirely satisfied with your purchase, please contact us in writing within 48 hours of delivery.
  10. Claims for damaged or missing items must be made in writing within 48 hours.
  11. Customers will be responsible for the safe return of any goods.
  12. The content of this website is provided to give people the opportunity to buy products and receive information.
  13. The data given here and on our secure server is for the sole purpose of our trade with you.
  14. We will never share your details with third parties.
  15. Prices and specifications are correct at the date of publication.
  16. Our products are offered for sale at the prevailing prices and subject to availability.
  17. The company reserves the right to change specifications and prices without notice.
  18. Some items supplied are for specialist use and it is assumed the user has the knowledge and skill required for usage.
  19. The company does not knowingly sell items that have been tested on animals.
  20. The company may in certain circumstances, decline to supply goods.
  21. Our Terms and Conditions will not affect your statutory consumer rights.
  22. Please read our Terms and Conditions and register your agreement here to complete the sale.
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